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Hotel

The Westin Virginia Beach Town Center

4535 Commerce St, Virginia Beach, VA, 23462

4.3AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$137

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    4535 Commerce St 23462

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Eco Certification

    The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment

  • Pool

    heated indoor

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes. Some: microwaves

  • Sports & Recreation

    exercise room, in-room exercise equipment

  • Guest Services

    room service

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.6
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.9
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The Westin offers a prime location in the Virginia Beach Town Center across the street from the Sandler Performing Arts Center. Once inside, the setting is chic and serene. Want to work out in private? Treadmills and other fitness equipment are available in some guest rooms. Smoke free premises. 236 units. 15 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

4.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/26/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

This hotel does not disappoint. It is connveniently located near shopping and restaurants. The rooms are spacious and clean and the staff is friendly and professional. We truly enjoyed our stay and look forward to staying there in the future.

Reviewed by Trusted Customer on 8/10/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent
1
AAA Response
8/10/2023

Thank you for your 5-star review!

Reviewed by Trusted Customer on 3/11/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent

I chose this hotel because I was attending a concert at the Sandler Performing Arts Center which is across the street. I was very satisfied with the hotel staff, ease in parking, Interlude restaurant, Marketplace Cafe, and my room was fabulous. I was disappointed that the indoor pool was closed due to repair issues. I think management should alert patrons about this at time of booking. I had packed swim gear and headed down to the pool only to discover it was closed. There was a notice in my room alerting me that there was construction at an adjoining parking garage and there could be noise in the afternoons. I'm glad they left the note, but again this could have been divulged prior to check in.

1
AAA Response
3/13/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 11/7/2022

We were very disappointed with the hotel. The lobby was beautiful, but the room was not what I believe a Westin should be. We were supposed to have a sitting area, which was actually only one chair and a small round table. I suppose we could have taken turns using the chair! The elevators leading from the garage (actually one was out of order!) was disgusting. After checking out, we went to take the elevator to the garage for our car... surprise! The second elevator was not working!! We had to lug our bags up THREE flights of steps. I returned to the lobby to inform them that neither elevator was working. The man at the desk ( a very nice young man!) said the elevators were managed by an outside company, I suggested they contact the company... he said a guest had actually been stuck in the elevator the day before! Totally unacceptable for a 75 year old lady to have to pull a suitcase up three flights of steps to get to the car. We have stayed at several Westin Hotels, but this one was equal to a Motel 6. Sad. We paid over $300 for the night, with the AAA discount! Needless to say, we won't be staying at any of their properties again. Very disappointed.

1
AAA Response
11/8/2022

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights from your stay with us. Regards, Christina at AAA Northampton County

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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