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Hotel

SpringHill Suites by Marriott Pigeon Forge

120 Christmas Tree Ln, Pigeon Forge, TN, 37863

3.8AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$154

Taxes and fees will be calculated at checkout

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Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    120 Christmas Tree Ln 37863

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Pool

    heated outdoor, heated indoor

  • Dining & Entertainment

    nearby

  • Room Amenities

    refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet

  • Sports & Recreation

    hot tub, exercise room

  • Guest Services

    coin laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.7
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.1
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This property is close to many of the area attractions, but you may never want to leave the outdoor pool, which has a water slide. The spacious rooms have a separate living area with a trundle sofa. Smoke free premises. 112 units. 5 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

3.8Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 11/13/2023
Room Bad
Staff Poor
Public Spaces Average
Cleanliness Bad
Location Average

Hotel full of bugs, employees just said it was seasonal. Should have notified us before checking that was bugs infested. Manager was suppose to see about discounting room but never called us back. Bugs were on walls, windows, and floors. Said hotel was full so could not move us.

Reviewed by Warren White on 8/7/2023
Room Good
Staff Poor
Public Spaces Good
Cleanliness Good
Location Good
1
AAA Response
8/8/2023

Thank you for your review.

Reviewed by Don Reigelsperger on 5/29/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Quality hotel with very nice rooms. Best place I stayed on my 2 week trip.

1
AAA Response
5/31/2023

Hello, as a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Trusted Customer on 5/16/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Good

Our room was really nice, bed was comfortable, hotel was centrally located, not much of view but you could look out and see ferris wheel in the distance. The staff was nice that greeted us when we arrived early and was in proper uniform. When we checked I'm the young man was not in any clothing marked by the hotel name. It was the same for the kitchen staff at the breakfast in the mornings they did not have any uniforms or matching attire to let you know that they were hotel employees. Our room had a little bit of a musky odor but not harsh. Again everyone pleasant and friendly and accommodating. I would stay again.

1
AAA Response
5/17/2023

Hello, We are happy to hear you had a pleasant experience! As a valued member, your feedback is important and we appreicate your sharing your review with us. Kind Regards, AAA Travel

Reviewed by Gloria Huddleston on 5/7/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

The service was good and the room was clean, so overall everything was fine the breakfast was good filled us up and everything was smooth sailing thank you 😊 for everything 😊

Reviewed by Trusted Customer on 10/31/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Good
Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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