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Hotel

Richmond Marriott Downtown

500 E Broad St, Richmond, VA, 23219

3.5AAA Reviews
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Amenities

Wireless Internet AccessFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    500 E Broad St 23219

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet (fee). Some: microwaves, high-speed Internet (fee)

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry, boarding pass kiosk, room service, area transportation-within 2.5 mi

  • Terms

    check-in 4 pm

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.1
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.2
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This large hotel is centrally located adjacent to the Richmond Convention Center, the Coliseum, MCV hospitals and the State Capitol and offers a popular Starbucks kiosk in the lobby. Smoke free premises. 413 units. 18 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (6)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 8/9/2023
Room Average
Staff Good
Public Spaces Average
Cleanliness Average
Location Good

Two if the four elevators we out of order and they had a attendees ti two large conventions. Waiting times we very lengthy. No one knew when they would be repaired.

1
AAA Response
8/9/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 6/24/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

This hotel is close to the venue where I attended a show. From valet parking to dining to sleeping....it was a superb experience. I recommend booking through AAA.

1
AAA Response
6/27/2023

Hello, as a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 5/31/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 5/23/2023
Room Average
Staff Average
Public Spaces Excellent
Cleanliness Average
Location Good
1
AAA Response
5/24/2023

Thank you for your review.

Reviewed by Trusted Customer on 4/4/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Excellent

The hotel was average. The dinnging room hours were too limited. No lunch hours. ghe Starbucks had no real food. My TV did not woek. The engineer came twice but everytime I turned it off I could not get it to work. The Wi-Fi was sketchy and did not work well.

Reviewed by Erica Campbell on 3/8/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

Beware of valeting your vehicle. While my vehicle was in the possession of the valet I had an item stolen from it.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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