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Hotel

Renaissance New York Hotel Times Square

2 Times Square, 7th Ave at W 48th St, New York, NY, 10036

3.5AAA Reviews
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HOTEL RATES STARTING FROM

$296

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    2 Times Square, 7th Ave at W 48th St 10036. Station: 49 St

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Parking

    valet only

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Upscale style and amenities enhanced with the right touch of service.

ROOM4.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This upbeat and upscale hotel offers clean, comfortable guest rooms and bathrooms. The stylish lobby has art, the restaurant has knockout views, and the concierges know what's going on in the city. Smoke free premises. 317 units. 26 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Elizabeth Proko on 11/22/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent
Location Excellent

The location and hotel were excellent. Very clean. Steps to Times Square and most of the theatres. The Concierge that helped with our dinner reservations was absolutely amazing! The only bad during our stay was the restaurant. It was important to me that my daughters and I had a place we could get food and drinks on site which is one of the reasons I chose this hotel. The first night it was closed for a private party. After that, they didn't have an alcohol license due to an issue with an ownership transfer. Not the end of the world and hopefully the license was eventually resolved. Overall, I would still highly recommend.

1
AAA Response
12/5/2023

Hello, As a member service organization, your feedback is valuable. We are happy to see you had a great stay. We appreciate you taking the time to share insights regarding the location. Best, Chuck

Reviewed by Trusted Customer on 11/3/2023
Room Poor
Staff Excellent
Cleanliness Average
Location Excellent

Hotel was very outdated, they don’t have a liquor license. Nobody came out to help us while we were unloading the car. It was raining I was trying unload the car and take my newborn and 4 year old inside. They offered to help me after I managed to take everything inside. After checking out I noticed I’ve been double charged so after several attempts to resolve the issue I haven’t gotten anywhere. They are blaming the old owners of the property.

Reviewed by Mary Rollans on 10/18/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Excellent

The front desk staff members were courteous and efficient in check-in and check-out. The biggest plus was the service provided by the concierge desk and Brucha gets rave reviews for her personal interest she took in helping me and my granddaughter. The rooms were clean and maintained on a daily basis. The only downside was the early closing time of the dining area. This was my second trip to the Renaissance and the I made reservations because I enjoyed the wonderful view over Times Square from the dining room, but I missed having time for a drink and visiting time after returning from a show, but it closed too early.

Reviewed by Trusted Customer on 1/18/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent
1
AAA Response
1/23/2023

Thank you for your 4-star review!

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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