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Hotel

OUTRIGGER Waikiki Beach Resort

2335 Kalakaua Ave, Honolulu, HI, 96815

2.8AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    Oceanfront. 2335 Kalakaua Ave 96815

  • Pool

    outdoor

  • Parking

    valet only

  • Dining & Entertainment

    Duke's, Hula Grill Waikiki, see separate listings, entertainment

  • Room Amenities

    refrigerators, coffeemakers, pay movies, wireless Internet (fee), safes

  • Sports & Recreation

    beach on-site, recreation programs, exercise room, spa

  • Guest Services

    valet and coin laundry, room service

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.7
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Situated right on the beach, this hotel is in the heart of Waikiki. The guest rooms feature island-inspired décor and rich wood accents. Beach activities are available directly in front of the resort. The lobby is inviting, featuring Hawaiian décor and artifacts, such as a fully restored outrigger canoe showcased near registration. Consider booking a couples massage; the couples room in the spa offers magnificent ocean views. Smoke free premises. 524 units. 16 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

2.8Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 11/7/2024
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

Too much undisclosed construction noise

Reviewed by Trusted Customer on 1/27/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
1/30/2024

Thank you for your review

Reviewed by Trusted Customer on 12/7/2022
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

Hotel was run down and room was very small. NOT at all luxury. Bathroom was a tub shower with curtain and small. The area is loud and very busy. The beach chairs appear to be the hotel but are not and you rent them for $18 an hour. I would not recommend this hotel.

1
AAA Response
12/7/2022

Hello , feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 10/29/2022
Room Good
Staff Bad
Public Spaces Average
Cleanliness Poor
Location Excellent

There are a lot of good things to mention about this hotel, but fundamentally the service delivery aspect by the staff was bad. The people were seemingly pleasant enough, but certain aspects of customer service and housekeeping just didn’t get done or were not as advertised. Our room did not receive any housekeeping services. This is from the organization that claims to be “the global leader in hospitality sanitation.” The cleaning products don’t really work when you never enter the room to apply them. Furthermore, their advertised “SpeediShuttle Hawaii airport shuttle service” doesn’t exist, but they will order a cab for you that costs an additional $45. On the positive side, the outdoor service on the beach, pool area, and at Pai’s Deli were first rate. Apparently, you have to be outdoors at this resort for the people to be attentive to customer service.

1
AAA Response
10/29/2022

Hello, Thank you for providing a thorough and honest review. Your feedback will help members as they book hotels on AAA.com. Best, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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