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HOTEL

Omni Parker House

60 School St, Boston, MA, 02108

4.3AAA Reviews

HOTEL RATES STARTING FROM

$288

Taxes and fees will be calculated at checkout

AAA Verified Reviews (12)

4.3Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 10/29/2024
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Everything was GREAT, except for the Viator car service. They seemed totally incompetent. I received an email saying that the car service from and to the airport was "paid and confirmed", and I printed the two tickets that were attached, which both had confirmation numbers. When we arrived at the airport, I called for the car, per instructions in the ticket, and was told that our reservation was cancelled because we hadn't confirmed. We had to find another ride, so I called Viator back and told them to cancel the trip back to the airport. I was assured that they would refund the entire charge to my credit card but have seen nothing yet, so I have disputed the charge with my credit card company.

1
AAA Response
11/7/2024

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights with us. Regards, Christina at AAA

Reviewed by Laurie Oshiro on 10/22/2023
Room Excellent
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Excellent

The Parker House is an old hotel with beautiful lobby. The hotel is known for originating the Boston Cream Pie (which is actually a cake). The bar serves an excellent Boston Cream Pie martini. The room was very small but it was clean and the staff was amazing. It's location is within walking distance to the Boston Commons and many other historic sites. It's also rumored to be haunted so ask for a room on the 3rd floor if you are into that.

Reviewed by Cheryl Hoffmann on 10/5/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 9/23/2023
Room Average
Staff Good
Public Spaces Poor
Cleanliness Average
Location Excellent

Excellent location but hotel needs care. We stayed here 7 years ago and nothing has been done since. Needs paint, carpet. Etc. also for what you're paying, they should give you coffee each morning. We joined Omni loyalty club and were given some tickets for really bad coffee, but then told no more as that was a perk for 2nd stay and more. Really??? At $600 a night? We were there 5 nights. Plus a $25 a night fee like a resort fee for nothing. Only location and historical significance saves this place.

Reviewed by Trusted Customer on 9/6/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

It was an awesome hotel. The service was exemplary. The Bellman Steve gave us all kinds of really good tips about what was going on in the area. He gave us a heads up for the feast of Saint Anthony that was going on in the north end and let us now about a couple of Irish pub’s right around the corner. Everyone who worked there bent over backwards to help us. Excellent service The history of the hotel is amazing. We did hang out at the bar and have an appetizer. The ambience and the bartenders were great . Rooms are small, but we expected that since it’s a few centuries old!

1
AAA Response
10/3/2023

Hello, thank you very much for taking the time to leave this great review. We love to hear that you had a 5-star stay. Your feedback will provide other travelers confidence with choosing this hotel.

Reviewed by John Proietta on 8/22/2023
Room Poor
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
8/23/2023

Thank you for your review.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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