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Hotel

Norfolk Waterside Marriott

235 E Main St, Norfolk, VA, 23510

3.5AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$143

Taxes and fees will be calculated at checkout

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Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    235 E Main St 23510

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Eco Certification

    The Virginia Green Lodging Program recognizes hotels, resorts and other lodging facilities that have taken steps to reduce their impact on the environment

  • Pool

    heated indoor

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet. Some: high-speed Internet

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry, room service

  • Terms

    check-in 4 pm

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.5
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.3
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This high-rise hotel sits in the center of downtown. Many rooms on higher floors offer panoramic views of the river and city skyline. Renovated in 2019, the decor is sleek and contemporary. Smoke free premises. 407 units. 24 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (4)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 2/15/2024
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Excellent

I really enjoyed my stay. The view of the river from our room was amazing and the accommodations were very nice and clean.

1
AAA Response
2/15/2024

Hello, We are happy to hear that you enjoyed your stay. As a valued member, your feedback is important to us and we appreciate your sharing your experience with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 4/18/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

We arrived after 11 pm, speedy checkin with very helpful staff. Only complaint was elevators were not working in the morning and was told later in the day we could have used the phone located by the elevator to call for assistance to get the elevator to stop at our floor 23. Free buffet breakfast was very good with two staff members to assist. Hotel was in walking distance to the Nauticus and USS Wisconsin.

1
AAA Response
4/19/2023

Hello, feedback like yours is valued by other travelers. We appreciate you taking the time to share insights with us.

Reviewed by Trusted Customer on 1/18/2023
Room Excellent
Staff Poor
Public Spaces Poor
Cleanliness Excellent
Location Excellent

only 2 of 4 elevators were working. A 15 minute wait was normal. The elevators were incredibly crowded. Room near the elevator was noisy at night. Room on the 15th floor had some street noise. Took 2 hours and 2 phone calls to get sheets for the sofa bed.

1
AAA Response
1/20/2023

Hello, We are disappointed to hear of the issues you experienced during your stay. As a valued member your feedback is important to us and we appreciate your sharing your review. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 7/19/2022
Room Poor
Staff Average
Public Spaces Excellent
Cleanliness Good
Location Excellent

AAA travel doesn't want to hear my honest review. I have had AAA for over 17 years and I can promise I will never use the travel portion ever again. Not only was I over charged over $100 for my recent stay. No one, and when I say NO ONE, I mean I called over 7 different representatives, who continued to tell me they didn't have authorization and to call a different number. Finally I was routed back to the original person I spoke with and was guaranteed this woman had authorization to give me back my money. This women proceeded to Tell me she has never done anything of thay nature she can only " change my dates" the room itself was hot and muggy. The ac didn't get below 80. I paid for a king room but was put in a queen. I paid the additional money for the parking through the hotel, and still ended up getting charged for parking 3 times from the garage. There was someone else's hair along the shower wall, stretched out like some sort of art piece. Hands down never booking with either place ever again.

1
AAA Response
7/19/2022

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory and that you experienced several challenges. I will reach out to you directly for more information. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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