MGM Springfield
1 MGM Way, Springfield, MA, 01103
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Amenities
Type
Casino Contemporary Resort Hotel
Location
1 MGM Way 01103
AAA Benefit
Members save 10% and earn MGM Rewards points when booking AAA/CAA rates!
Pool
heated outdoor
Dining & Entertainment
2 restaurants, full bar
Room Amenities
wireless Internet, safes
Sports & Recreation
hot tub, exercise room
Terms
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Upscale style and amenities enhanced with the right touch of service.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
In the heart of downtown, rooms at this casino hotel boasts fine linen, large walk in shower with rain shower head, and large wall mounted smart TV. Stay Well rooms have extra wellness amenities. In the summer months, inquire about a garden suite which includes a private patio and direct access to the rooftop pool. Smoke free premises. 240 units. 6 stories, interior corridors. Bath: shower only. Accessibility (Call).
AAA Verified Reviews (10)
The hotel was beautiful. The room was really nice, especially the bathroom! The casino is very small but quaint. The staff was nice and helpful. Really enjoyed the hot tub and pool on the second floor terrace. The surrounding Springfield area is not that great. Sort of run down ... vacant buildings. We only really left the hotel/casino to have dinner next door at the Red Rose Restaurant (great Italian/pizza!). I would definitely stay here again.
Worst experience ever. First time we had to leave a hotel and not stay the night. Room very dark, not clean, shower head was brown. Took an hour to get into parking garage, and drove around a half hour waiting for a space to open. Took another 45 minutes to get out of the garage when we left.
Hello, As a member service organization, your feedback is valuable. Please know your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck
For starters, the signage outside for the Hotel is non-existent. We had to ask a security person where to go. They admitted they make it hard for first time visitors. You have to park in the ramp and then walk all the way through the casino with bags. There were housekeeping staff talking loudly to each other outside our door at 7am - very inconsiderate. They also charge a 'Resort Fee'. The pool was closed and so were several restaurants. I would hardly consider the place a resort.
Hi Dana, We are thrilled to see you had a 5-star stay! Best, Chuck
The rooms were clean and the beds very comfortable.
Hello, We are thrilled to see you left a 5-star review! Best, Chuck
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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