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Hotel

La Quinta Inn & Suites by Wyndham Plattsburgh

16 Plaza Blvd, Plattsburgh, NY, 12901

2.1AAA Reviews

HOTEL RATES STARTING FROM

$104

Taxes and fees will be calculated at checkout

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    16 Plaza Blvd 12901

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Verified Reviews (7)

2.1Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/6/2024
Room Bad
Staff Poor
Public Spaces Bad
Cleanliness Bad
Location Average

This was one of the worst place that I had stayed. Rooms were not clean with bedsheets felt like used. No one told us about how frequently room service was offered and when asked about it, got different answers depending upon who you ask. Facility was no smoking, but patrons including some of the staff was smoking in the front door resulting smoke coming in the lobby. We wanted to get out of place due to this within 1 day, but due to policy being 24 hr notice stayed another night. We had to reduce our stay from 3 nights to 2 because of that experience. Had to make last minute reservations to another hotel to get better family experience. I'm not sure, why was this rated as "Great for families" on AAA site.

1
AAA Response
9/6/2024

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Regina Kavanagh on 12/17/2023
Room Average
Staff Average
Public Spaces Average
Cleanliness Average
Location Average
Reviewed by Trusted Customer on 11/2/2023
Room Bad
Staff Bad
Public Spaces Poor
Cleanliness Bad
Location Average

The room was absolutely horrible. It was like spending the night in a crack house. And I am not kidding.

1
AAA Response
11/2/2023

We are sorry to hear you had a disappointing experience and appreciate you sharing your insight. As a valued member, your feedback is important to us, and we thank you for taking the time to provide your review.

Reviewed by Lisa Miller on 8/9/2023
Room Bad
Staff Average
Public Spaces Poor
Cleanliness Bad
Location Good

We booked a squire however when we arrived we were given keys to a room that had the other adjoining room also open. There was food and a mess in the mini fridge, and when we went into both of the bathrooms there was urine all over the toilets and floor around the toilet. The floors had debris and had clearly not been vacuumed. When we complained to the front desk we were told “Oh. Okay. I’ll leave a note for housekeeping tomorrow”. Needless to say, we ended up leaving that hotel and finding a different one.

Reviewed by Trusted Customer on 5/24/2023
Room Poor
Staff Average
Public Spaces Poor
Cleanliness Average
Location Good

Air conditioning didn't work properly. The bed and the pillows were extremely uncomfortable. Breakfast area very small, and very limited options for food. The coffee maker broke, so there was limited coffee and there was a flooding issue in the kitchen so they were probably going to close breakfast an hour or two early.

1
AAA Response
5/24/2023

Hello, Thank you for rating your stay. Your insights will help other members as they make hotel decisions on AAA.com. Best, Chuck

Reviewed by Trusted Customer on 8/11/2022
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Everything was great. The only bad thing is that our room was right next to the elevator so you could hear it every time someone was using it.

1
AAA Response
8/13/2022

Hello, As a member service organization your feedback is valuable. We are happy to see you had a 5-star review, despite the elevator. We appreciate you taking the time to share insights from your stay with us. Regards, Chuck at AAA Northeast

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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