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Hotel

Hyatt Grand Central New York

109 E 42nd St, New York, NY, 10017

3.5AAA Reviews
AAA Member Benefit

HOTEL RATES STARTING FROM

$783

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Contemporary Hotel

  • Location

    Adjacent to Grand Central Station. 109 E 42nd St 10017. Station: Grand Central-42 St

  • AAA Benefit

    Members save up to 10% and earn World of Hyatt points when booking AAA/CAA rates!

  • Eco Certification

    The Audubon International Green Leaf Eco-Rating Program recognizes lodgings that have met environmental best practice standards for water quality, water conservation, waste minimization, resource conservation and energy efficiency. The Green Key Eco-Rating Program recognizes hotels, motels, and resorts that are committed to improving their environmental performance

  • Parking

    valet only

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, pay movies, wireless Internet, safes. Some: coffeemakers

  • Sports & Recreation

    exercise room

  • Guest Services

    valet laundry

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.8
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.2
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.4
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

Both the location—next to the historic Grand Central Terminal—and it's sheer size make this a top pick among large groups. The cavernous lobby leads to clean and comfortable, if older-styled, rooms. The lounges and facilities at the hotel are well-designed and convenient for guest use. Smoke free premises. 1298 units. 34 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (8)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/11/2023
Room Good
Staff Excellent
Public Spaces Average
Cleanliness Good
Location Excellent

The rates for this hotel are overpriced and inconsistent from one web site to another. To add insult to injury, the hotel charges an additional $45/ Day “Resort Fee”. To soften the blow, they tell you to spend $15 or more per day at their sundry/ coffee shop and they will credit your room back the $15. If you spend $45 the first day of a 3 night stay, and $0 on day 2 &3, you will only receive a $15 credit, while having paid $135 in resort fees! We booked 3 rooms for 5 nights. No restaurants or open bar.

1
AAA Response
10/3/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Robin Johnson on 8/30/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Excellent

Everyone was very friendly and helpful.

1
AAA Response
9/6/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Luwonna Oakes on 8/9/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
8/10/2023

Thank you for your 5-star review!

Reviewed by Davian David-ramphal on 7/5/2023
Room Excellent
Staff Poor
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
7/8/2023

Hi David, We are happy to see you had a pleasant stay. Regards, Chuck

Reviewed by Trusted Customer on 10/19/2022
Room Poor
Staff Average
Public Spaces Average
Cleanliness Average
Location Excellent

Unexpected charges. Run down bathroom. Faulty electrical outlets. Unfriendly staff.

1
AAA Response
10/20/2022

Hello, We are disappointed to hear your stay was unsatisfactory. We value our member's feedback and we appreciate your taking the time to provide your review. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 9/25/2022

Prime location, but the hotel room was a little outdated - chipped wallpaper, holes in the wall, stained couches, light switches not working, dirty shower curtains. We checked in with the room unprepared, stained pillows and no towels.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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