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Hotel

Hotel Tonnelle New Orleans, A Tribute Portfolio Hotel

2203 St. Charles Ave, New Orleans, LA, 70130

3.5AAA Reviews
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HOTEL RATES STARTING FROM

$146

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap Accessible
  • Type

    Historic Boutique Hotel

  • Location

    2203 St. Charles Ave 70130. Station: Jackson Ave

  • AAA Benefit

    Members save 5% or more and earn Marriott Bonvoy™ points when booking AAA/CAA rates!

  • Parking

    valet only

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    coffeemakers, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH3.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.3
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The historic, former apartment building is now an inviting, stylish hotel. Trendy rooms with feature walk-in showers with pebble floors. Rollaway beds are available upon request. Rooms facing St. Charles Ave. have a view of the parade route. The property is in a great location if you desire a more tranquil area of the city. You'll also find many restaurants within walking distance. Smoke free premises. 136 units. 9 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (2)

3.5Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 4/10/2023
Room Average
Staff Poor
Public Spaces Average
Cleanliness Average
Location Good

Indigo Hotel is now "Tonelle Hotel" as of 72 hours before we arrived. The hotel did not meet many of the expectations that were listed on our printout from AAA. It had been redecorated... but that is the least of the differences. 1. Our room phone did not work--we could not reach the lobby. They said they would fix it, but during our five day stay it was not fixed. 2. Someone CAME INTO OUR ROOM WHILE MY DAUGHTER WAS ASLEEP. No knock or announcement, around 7:00 pm... possibly later. My son and I were in the French Quarter having a walk and then we went to a bar. She called and told us someone had walked in, and that she called the lobby, but the phone didn't work. She went down there and they said it was maintenance and they had the wrong room. They told her they would make it up to us by giving us free food... but we are in New Orleans, we didn't want hotel food. She had them call a cab to meet us, and of course they made her pay for it. Frankly, I was really upset-- as her mom, when she called her brother and me and told me someone had walked in her room--it freaked me out.... I spoke with who I thought was the manager the next day. I managed to get free bottles of water and coffee. 3. The list of things promised on the list from AAA was that the hotel would manage any tours. I had called a couple of weeks prior to our trip and talked to the front desk about swamp and ghost tours. They told me that they would be happy to book them. However, when I went to the front desk, they would not help us book any tours. I reminded them of my conversation with the front desk a week or so earlier--and they told me that they could just recommend a place. The woman, who was "helping with the transition to Tonelle Hotels" was not friendly or accomodating, "We do not book tours here." 4. There was no hair dryer 5. There was not enough towels, even though we requested three, not two, every day. 6. There were homeless people sleeping in front of the hotel 7. The decor looked nothing like the picture. 8. The coffee maker in the room did not work. 9. They did not ever give me any kind of receipt for my room, and I am concerned it didn't match the price I was quoted from AAA, I asked them for a receipt, but did not get one. 10. There was no fitness room--like AAA claimed on its description of the hotel. I would have gone with an Airbnb had I known how awful this hotel experience was going to be.

Reviewed by Chelsea Alford on 10/20/2022
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent
Pagination
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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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