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Hotel

Holiday Inn & Suites Across from Universal Orlando

5916 Caravan Ct, Orlando, FL, 32819

3.4AAA Reviews

CHECK HOTEL RATES AND AVAILABILITY

Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Hotel

  • Location

    5916 Caravan Ct 32819

  • Pool

    heated outdoor

  • Parking

    on-site (fee)

  • Dining & Entertainment

    restaurant

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves

  • Sports & Recreation

    game room, exercise room

  • Guest Services

    coin laundry, rental car service, area transportation-To Universal Studios

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.2
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.2
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

The streamlined design in rooms offers guests more space to move around and to place travel items. The pool area is a highlight, and the fitness center and gift shop are pluses. Smoke free premises. 398 units, some two bedrooms. 10 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (8)

3.4Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 1/9/2024
Room Average
Staff Good
Public Spaces Good
Cleanliness Average
Location Good

I was told they had an indoor pool but they did not. The hotel is fairly clean but a bit dated. At check in there were several people in line who were registering complaints about their stay. Pet hair on bedding, ect.

Reviewed by Trusted Customer on 10/17/2023
Room Average
Staff Good
Public Spaces Average
Cleanliness Excellent
Location Good

The representative at the check-in counter was great., However, after checking in a representative from IHG was soliciting for a new hotel near Disney Orlando Resort area. After declining in the nicest way possible, he would not let go with his pestering or harassment; effortlessly trying to push a presentation similar to a time share offer with the option of either a 7 day hotel stay or $100 rebate after sitting through the presentation. However, to secure a seat at the presentation a $50 dollar deposit was required, which allegedly would be refunded. On the morning of my first stay I am a waken by a fire alarm system indicating a possible fire has been identified in the hotel and guests had to evacuate. I never heard over speaker system that an all clear was given. My room did not come with a microwave which is basic. The housekeeping safe was extremely great. I could not use digital key or check in because IHG does not allow reward members to use it if the hotel reservation is not booked directly with and through IHG, never again.

1
AAA Response
10/20/2023

Hello, as a member service organization your feedback is valuable. We are sorry to hear that your visit did not meet your expectations. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 9/27/2023
Room Poor
Staff Average
Public Spaces Average
Cleanliness Poor
Location Good

Booked a room with a king, was given a room with two full beds instead. It was a little dirty, and everything was very run down and old. There wasn't enough staff available to even bring the issue up.

1
AAA Response
10/17/2023

Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.

Reviewed by Trusted Customer on 9/23/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Excellent
1
AAA Response
9/25/2023

Thank you for your review.

Reviewed by Sahira Fontana on 9/3/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

The only thing I didn't like was having to stay for only one day. I wished I stayed longer, the staff was amazing, house keepers did an excellent job, they work very hard to keep the place excellent. Super clean.

1
AAA Response
9/9/2023

Hi Sahira, We are happy to see you had a pleasant stay. Thank you for sharing insights regarding the service and cleanliness of the hotel. This is the best compliment! Regards, Chuck

Reviewed by Trusted Customer on 4/18/2023
Room Excellent
Staff Good
Public Spaces Good
Cleanliness Excellent
Location Excellent

Great location and clean rooms.

1
AAA Response
5/7/2023

Hello, We are happy to see you had a pleasant stay. Regards, Chuck

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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