Hilton Vacation Club Sedona Summit

The hotel is located just a short drive out of Sedona in a very quiet area. Nice grounds, pools, etc. Room had a nicely appointed studio style layout with queen bed, sofa sleeper, small full kitchen and dining table. The staff were extremely friendly and helpful. However, when we arrived there were three used pillows and a plastic comforter bag on our dining table; the television only showed a picture on about half of the screen; the two outlets in the bathroom did not work; the light/fan in the shower did not work; the mattress on the bed was so unsupportive that my wife and I spent all night rolling into each other at the low point in the middle - very uncomfortable. We only stayed two nights and weren't in the room a lot so we did not ask for anything to be fixed while we there with the exception of replacing a hair dryer that didn't work ( turned out not to be the hair dryer but the outlets in the bathroom that didn't work). We reported all of the problems when checking out (though we were not asked how our stay had been) and the clerk seemed to write everything down but was not overly concerned or apologetic. Over all, a pretty disappointing stay - would not recommend this property to anyone else.

I had read reviews that were not amazing, but I was pleasantly surprised with this hotel. The staff was very helpful and very communicative. The room exceeded expectations, we booked a 2 room villa. The kitchen was decently sized, the rooms were clean. The bathrooms were huge and very nice. It even had a washer/dryer in the room despite the descriptions saying they were onsite. I would definitely stay at this location again.

Not a cheap hotel. I can't believe there wasn't a USB charging station in any of the rooms in the suite. The receceptionist could have been more accomodating in responding to questions.

I wasn't impressed with the place. The rooms are very outdated, our first room had a broken door and a snake was in the room when we got there because of that. There were no amenities at all, with the exception of swimming pools (which were clean and nice).

Unprofessional staff lacking knowledge of basic check-in procedures, especially Alicia, the Guest Services Manager. I booked through an outside agency. I had a simple reservation date change that was already confirmed by my outside agency and I went above and beyond to coordinate directly with the vacation club in advance of my arrival via phone calls etc. Alicia couldn't verify the change and gave me the wrong phone number so I tracked down the correct number through Hilton Honors and received a confirmation from Hilton in addition to my outside agency. I am so glad I went out of my way to confirm on my own because Alicia still said they had no record of my new reservation dates even though I had documentation that I had spoken to her in advance and the outside agency changed it. For some reason It still took 30 minutes for them to check us in and the desk clerk was so rude and unprofessional.