Hilton Garden Inn Chicago Downtown/Magnificent Mile
10 E Grand Ave, Chicago, IL, 60611
HOTEL RATES STARTING FROM
$173
Taxes and fees will be calculated at checkout
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Amenities
Type
Hotel
Location
10 E Grand Ave 60611. Station: Grand
AAA Benefit
Members save up to 10% and earn Honors points when booking AAA/CAA rates!
Pool
heated indoor
Parking
on-site (fee)
Dining & Entertainment
restaurant
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, wireless Internet, safes
Sports & Recreation
exercise room
Guest Services
valet laundry, room service
Terms
pet friendly (call for restrictions/fees.)
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
This contemporary-style hotel is located in the heart of the Near North Side. Guest rooms feature an oversized desk and executive chair. If you want great city views, ask for an upgrade. Fitness options include a glass-enclosed pool area and a sizable exercise room with state-of-the-art equipment. Grab a snack at the 24-hour, on-site market store. Within walking distance of public transportation, this is an ideal base for tourists, families and business travelers. Smoke free premises. 361 units. 23 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (8)
Front desk staff could use customer service training. I asked about parking garage and he left out that I should park on the side located nearest hotel. He didn’t give prices or anything. He simply pointed and said it was closed garage. After speaking with parking garage attendant she advised us to move by 8 am or be towed unless I park closer to hotel side of the garage on level 10 or 11. She sent us back to from desk to ask for hotel parking pass to allow us to enter and return without additional fees. After going back to front desk to ask, Harishma( spelling?) said he wasn’t aware of what attendant was talking about because they have nothing to do with parking. My friend insisted that we needed more info and explained attendant said it was a yellow pass. The desk rep then got another staff (Steven or Michael) who repeatedly said the same thing. Harishma then pulled yellow pass out and gave it to my friend who immediately said you kept saying you didn’t know what I was asking for. I then asked the person who checked us in if he just charged my card on file for parking and he said yes. I asked for how much because you never mentioned a fee. He said $69. I said please remove the charge. You cannot charge my card without informing me of a total charge. I am unsure why or who theses parking passes are reserved for but it was upsetting to be dealing with the back and forth over a pass.
Hello, as a member service organization your feedback is valuable. Thank you for taking the time to leave your review.
Room was comfortable and clean. Hotel was convenient to downtown attractions. Check-in took awhile. We had to request more coffee - there was not enough decaf - only one and we were there two days.
It was right where we wanted to be. Good location for walking. Staff was helpful and accommodating. Room was clean.
Hello, Thank you for your review, we are pleased to hear you had a 5-star stay! As a valued member, your feedback is important and we appreciate your sharing your experience with us. Kind Regards, AAA Travel
Everything was kind of perfect. Staff was great once they finished helping some needy travelers.
It sounds like you had a wonderful stay at the Hilton Garden Inn Chicago Downtown/Magnificent Mile! Thank you for taking the time to share this feedback.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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