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HOTEL

Hilton Edinburgh Carlton

19 North Bridge, Edinburgh, EH1 1SD

3.3AAA Reviews

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AAA Verified Reviews (3)

3.3Reviews are provided by verified customers
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Reviewed by Trusted Customer on 11/28/2024
Room Bad
Staff Good
Public Spaces Poor
Cleanliness Average
Location Excellent

The hotel is under reconstruction. Scaffolding at entrance. Drilling and banging sounds frequent. Room floor was not level with the floor squeaking under the carpeting as we walked and bumpy . The bathroom was small and under stocked with towels and shower products. The staff was lovely and the location great; really the only things rated high for this hotel. Wrote to the management and of course, no response.

1
AAA Response
12/2/2024

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us, and are sorry to hear about the construction noise, issues with the floor, and lack of items in the bathroom during your stay. Regards, David at AAA Travel

Reviewed by Trusted Customer on 7/4/2023
Room Excellent
Staff Good
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 4/27/2023
Room Excellent
Staff Average
Public Spaces Good
Cleanliness Excellent
Location Excellent

We were in 103 on 4/23/23 and had to negotiate a maze of elevators, luggage lift and steps to get to our room. The direction of the desk staff was very poor in directing us to our room. Very confusing and happened to find room by chance meet with a restaurant staff member. A map would have been helpful. I shared with the desk upon leaving hotel the signage for location of luggage lift etc was not present but got a blank stare. Given the opportunity to visit Edinburgh again I would not choose the Hilton and would not recommend to my traveling friends.

1
AAA Response
5/2/2023

Hello, As a member service organization your feedback is valuable to us. We appreciate you taking the time to share your comments with us. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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