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HOTEL

Gaia Hotel & Spa Redding, Ascend Hotel Collection

4125 Riverside Place, Anderson, CA, 96007

3.0AAA Reviews

HOTEL RATES STARTING FROM

$103

Taxes and fees will be calculated at checkout

AAA Verified Reviews (2)

3.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 9/26/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Good
Reviewed by Trusted Customer on 5/24/2023
Room Good
Staff Poor
Cleanliness Good
Location Excellent

I stayed at the Gaia for 3 days. I got my keycards to my room the evening I checked in and only 1 worked. No big deal since it was only me and my disabled son and dog staying. After being out all day the first day of my stay, I returned to the hotel close to midnight only to find my one functional keycard no longer working. I called the front desk and they sent someone over with 2 new keycards (of which only 1 worked). Next day, I was out until about 9:00 pm and returned to the hotel to find that my 1 keycard now no longer worked. Seriously?! I called the front desk again, the woman was rude, offered no apology or explanation for why this keeps happening and told me to come get new cards. I asked if somebody could bring them to me as I had already gotten my disabled son, dog, and belongings from the parking lot to our outside our door. I was told there were no other employees to help unless I wanted to wait until someone’s next shift. It is a fairly large property so I had to take child, dog and stuff all the way back to our car, go to the front desk and get new keycards (hoping at least 1 would work) and then pack it all back to our room again. Again, no apology, explanation, anything. I am assuming this occurs on the regular since it happened to me EVERY DAY! On the positive side, my room had a lovely view of the pond and nice patio.

1
AAA Response
6/5/2023

We are very sorry to hear of your experience at this hotel and will follow up with you via your contact email regarding this.

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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