Embassy Suites By Hilton Temecula Valley Wine Cou
29345 Rancho California Road, Temecula, CA, 92591
HOTEL RATES STARTING FROM
$150
Taxes and fees will be calculated at checkout
AAA Verified Reviews (4)
Some of the rooms have seen better days. Scratched furniture and worn woodwork.
Hello, as a member service organization your feedback is valuable. Thank you for your review.
Very outdated. You can hear everything around. From the people above you to the people next door. Staff needs more training. Was given a room that someone was already in. I needed to extend my stay, I spoke to one person who said that would be no problem, then spoke to another person who said they had no rooms available. I love the fact that the bedroom is separate from the living space. Not to many places like that, but the decor needs to be updated.
Overall, the experience at Embassy Suites, Temecula was abysmal. The only reason it got one star was for the very nice breakfast buffet and the excellent service at the buffet. However, upon arriving at the hotel at 8:30 PM after a long flight with an infant, they told us the only person who could MAYBE retrieve the pack n' play for our baby to sleep in had just gone on "lunch break" and would return in MAYBE 30 minutes. I begged to carry the pack n' play to the room myself, as the baby was very exhausted, and they refused to let me do this. 50 minutes later, the only man in the hotel who could carry a pack n' play knocked on our door with a VERY dirty and stained pack n' play. The room was awful. There was a layer of dust inches thick on the vents and immediately me and my baby started coughing. We were congested the entire time we were in our suite. The gym had 2 treadmills, 1 of which was broken. There were no fans or windows in the gym. The whole place is confusing to navigate. For the quality, I've seen better in motels.
Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory. We appreciate you taking the time to share insights from your stay with us. Please know your feedback will help members like you, as they book hotels on AAA.com. Regards, Chuck
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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