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Hotel

Embassy Suites by Hilton Hotel-Indianapolis North

3912 Vincennes Rd, Indianapolis, IN, 46268

3.0AAA Reviews
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HOTEL RATES STARTING FROM

$121

Taxes and fees will be calculated at checkout

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Amenities

Wireless Internet AccessSwimming PoolPet FriendlyFitness CenterHandicap Accessible
  • Type

    Hotel

  • Location

    3912 Vincennes Rd 46268

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Pool

    heated indoor

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, microwaves, coffeemakers, wireless Internet, safes

  • Sports & Recreation

    exercise room

  • Guest Services

    valet and coin laundry, room service

  • Terms

    check-in 4 pm, pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.9
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.8
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS3.7
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

An expansive atrium lobby welcomes guests to this palatial style property. The spacious, updated suites have a large sitting area separate from the bedroom. Amenities include a state-of-the-art gym. Smoke free premises. 221 units. 8 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (1)

3.0Reviews are provided by verified customers
POWERED BY
Reviewed by Trusted Customer on 8/17/2022
Room Bad
Staff Good
Public Spaces Good
Cleanliness Average
Location Good

Although I had booked two rooms on the highest floor available, only one of the rooms was higher than second floor Even though I informed them that it was our 39th anniversary, we were told there were no more rooms available. The other couple got the higher room. The room we initially had 2nd floor)was deplorable! It didn't look as it had been cleaned and smelled of cigarette smoke.. My wife went down to the desk, talked to the person behind the desk and we were given a room on the 5th floor (no more rooms available???) The "new" room was better, but only to a certain extent. The bathroom was in ill- repair as well. Poor caulking, filthy behind the sink, and incredibly small bathroom. Rather than spoil our anniversary with changing hotels, I didn't continue to point out the issues to my wife so we could try to enjoy the weekend. I am very much disappointed. I have stayed at several Embassy Suites over the years, in various locations in many states and have never been dissatisfied until now.

1
AAA Response
8/19/2022

Hello, We are disappointed to hear that your stay was unsatisfactory. The cleanliness of or hotel partners is of the utmost importance and we will share these concerns with the hotel. Your feedback is valuable to us and we appreciate you taking the time to provide your review. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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