Best Western Plus Abbey Inn & Suites

It's difficult to select a hotel when you have never been to that area. We were so pleased with our choice. Lovely pool, complimentary happy hour with salad bar. Beautiful roomy room. Lobbies are elegantly decorated. And the location was great. Good prices as well. 100%

Had an incredibly terrible experience in checking in. When we were there on the 2nd, we were put in a room that fit our needs very well. I requested that room as I checked out on the 3rd and was assured that notes had been made to that effect. I called about 2hours out in the 8th to reconfirm on the 8th and talked to an extremely unhelpful individual called Eric. I explained about the notes and he told me that I should have looked at the email confirmation and handled it then. There was NO email confirmation. I checked ball me incoming including junkmail. He proceeded to tell me that I had a room that was fine and since I wanted a different room, I could pay the additional money. He stated there were no notes and again, I should have dealt with this through the nonexistent email. As far as I am concerned, he needs to be fired. On the other hand, a young man who is one of the people servicing the rooms and the pool was most friendly and more than made up for Eric's rudeness and abuse of power. The young man's name is Beti. You should train him for management as his attitude would be an asset to your hotel.

I was charged $30 extra for "incidentals" which I never used. Room had peeling wallpaper. the breakfast was not as good as it had been in the past.

We really like this place, having stayed twice on our journeys thru Utah. The rooms have been clean and in well maintained. The bedding is luxurious beyond expectations. Morning breakfast is plentiful. It’s very convenient to the I-15, but no noise. Restaurants and gas stations are nearby. We will stay there again without hesitation.