Best Western Airport Inn
2138 Post Road, Warwick, RI, 02886-1401
HOTEL RATES STARTING FROM
$113
Taxes and fees will be calculated at checkout
AAA Verified Reviews (11)
We checked in, reviewed the room and returned to the lobby. I asked the owner for room air freshener. My daughter was concerned about the smoking charge, as no one smoked. She asked about several social media reviews where guest had received bills for smoking charges after staying at the hotel. The owner became enraged. I tried to calm him and I said to him his behavior was inappropriate and threatening. He acted as though he was going to be violent. He cursed saying "I don't give a Damn and Get the hell out of my hotel". We asked for a $0.00 balance receipt. He printed a paper not $0.00 balance and threw it at us. This was recorded. Two employees witnessed his explosive reaction. The hotel video MUST be reviewed. This placed my family in a precarious situation, as it was after 11PM. I was traveling with my daughters and grandchild. We parked next door at the Hampton to search for a hotel with available rooms. It took over an hour to find a location to stay. I am 75 years old, travel a lot, favor Best Western, through all my years of travel, I have never ever received this type of treatment. This owner needs to be removed, as his actions and behavior were not in the best interest of the Best Western Brand.
Hello, As a member service organization, your feedback is valuable. We are disappointed to hear about your stay. Please know your insights will help other members as they make hotel decisions on AAA.com. I will reach out directly for more information. Best, Chuck
Hi Cathleen, We are happy to see you had a pleasant stay. Regards, Chuck
Hi, We are happy to see you had a pleasant stay. Regards, Chuck
It was close enough to the airport and near the freeway entrance.
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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