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HOTEL

Americas Best Value Inn Effingham

1606 West Fayette Ave, Effingham, IL, 62401

3.5AAA Reviews

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AAA Verified Reviews (4)

3.5Reviews are provided by verified customers
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Reviewed by Kaylina Burch on 7/30/2024
Room Bad
Staff Average
Public Spaces Good
Cleanliness Poor
Location Excellent

Overall, the Ramada was ok. The breakfast area in the morning was warm and inviting. Families were eating breakfast, and cheerfully discussing the days events. However, the state of our hotel room the night before put a damper on our whole stay and made it hard to relax and enjoy the evening. Upon arrival, we found ***** matter in the bathroom toilet, mold on the shower curtain, and hair and food residue in the sink drain. The carpet near the door was heavily stained and the hallway was in great need of vacuuming. The side entrance smelled of smoke although it was clearly labeled a no smoking facility. The staff sat around smoking outside and would come inside when someone came to the front desk, then resumed lounging outside after. I was told I could smoke weed if I wanted but to step away from the building. I don’t know why she assumed I needed to know that. I’m from a state where weed is not legal so it was a bit surprising, but made sense considering the state of the staff. Even in the morning they were still outside smoking. Overall, I think I can confidently say I won’t be back, nor can I in good conscience recommend this location.

1
AAA Response
7/30/2024

Hello, As a member service organization, your feedback is incredibly valuable. We are sorry to see, based on your rating, that your experience could have been better. In the future, we'd love the opportunity to have one of our expert Travel Advisors assist you with finding the right hotel for you. We appreciate you taking the time to share your insights with us.

Reviewed by James Tygrett on 8/13/2023
Room Good
Staff Excellent
Public Spaces Good
Cleanliness Good
Location Excellent
1
AAA Response
8/15/2023

Thank you for your review.

Reviewed by Trusted Customer on 7/28/2023
Room Good
Staff Good
Public Spaces Average
Cleanliness Good
Location Good
1
AAA Response
7/31/2023

Thank you for your review.

Reviewed by Trusted Customer on 12/31/2022
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Good
Location Good

Very comfortable and clean. Friendly staff.

1
AAA Response
1/3/2023

Thank you for your 4-star review!

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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