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HOTEL

3.5AAA Reviews

HOTEL RATES STARTING FROM

$125

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AAA Verified Reviews (4)

3.5Reviews are provided by verified customers
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Reviewed by Craig Ostergren on 8/21/2024
Room Average
Staff Good
Public Spaces Good
Cleanliness Good
Location Excellent

Room 217, had no phone, no clock, the microwave and fridge would not stay plugged in. For an accessible room, the bathtub was difficult to carry someone into. We had to open the door, then get as close to the right-side wall to close the door (three or us in there...one being in my arms), close the door, put the man in the tub. We requested a roll in shower. They were not available, but we could do a regular tub. This door openting the way it does made it very difficult. We made it work. We could not get a wakeup call. I stayed up all night! On the way back, we did tell them at the desk about the room that night, we were offered the same room! We refused and were given the correct room ...121. People were very nice!!! We have stayed her many times because we like it. I made a video but I erased it. This was in Redding CA.

1
AAA Response
8/21/2024

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us, and are sorry to hear about the equipment and accessibility issues during your stay. Regards, David at AAA Travel

Reviewed by Trusted Customer on 7/29/2024
Room Poor
Staff Bad
Public Spaces Average
Cleanliness Average
Location Average

Shower knob broken. Bike locked on a bike rack stolen, hotel staff very unhelpful. Transients in parking lot openly changing clothes . No security. Breakfast poor with very few options. Would not recommend staying here

1
AAA Response
7/29/2024

Hello, As a member service organization your feedback is valuable. We appreciate you taking the time to share insights with us, and are sorry to hear about all the negative issues during your stay. Regards, David at AAA Travel

Reviewed by Trusted Customer on 5/30/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

Friendly Clean everything you needed

Reviewed by John Scott on 5/27/2024
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
6/3/2024

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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