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2.0AAA Reviews

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$75

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AAA Verified Reviews (1)

2.0Reviews are provided by verified customers
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Reviewed by Trusted Customer on 10/4/2022
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

The only reason I'm giving this hotel 2 stars is because of the "free" hotel shuttle. The driver was great, but we waited for 1 1/2 hours for our ride. Their shuttle van has the image of the on-site Pizza restaurant on the side of the van. The name of the hotel was not visible unless you stood right in front of it. I thought it was a delivery van for a pizza parlour, so missed it at least once when we were waiting. I tried to call the hotel to find out what the shuttle van looked like but no one knew what the van looked like. I made 3 calls to the hotel trying to arrange our shuttle but they did not have record of my prior 2 calls. finally they took my phone number and called me from the van sitting less than 20' away.After traveling all day, it was very frustrating to stand in front of the Ohara airport for 1 1/2 hours for a ride. Other hotel shuttles were very clearly marked and they came thru multiple times while we were waiting (like Loews, Hilton, etc.)

1
AAA Response
10/7/2022

Hello, As a member service organization your feedback is valuable. We are disappointed to hear that your stay was unsatisfactory but appreciate you taking the time to share insights from your stay with us. Regards, Jennifer at AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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