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Hotel

The Royal @ Atlantis

One Casino Dr, Paradise Island

4.0AAA Reviews

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Amenities

Wireless Internet AccessSwimming PoolFitness CenterBusiness Center
  • Type

    Casino Resort Hotel

  • Location

    Oceanfront. One Casino Dr

  • Terms

    check-in 4 pm

AAA Verified Reviews (1)

4.0Reviews are provided by verified customers
POWERED BY
Reviewed by Paul Beaulier on 9/9/2023
Room Good
Staff Good
Public Spaces Good
Cleanliness Good
Location Good

We arrived around noon to find out we couldn't check in until 4 pm so we ended up sitting in their lobby until a room became available. At our age we could have used a map. We were told they no longer print maps to save on paper, but we could scan their code blah blah blah. If they want you to visit their island it would have been beneficial to have more information available on what else the island has to offer and how to navigate it. We prepurchased food so we went to their Poseidon's buffet for breakfast at 45 dollars per person only to find out at the end of our trip, we were told that didn't count towards a food purchase. We were told there was a small card at the register that explained tha.t. Oh, by the way the money for food is non-refundable. We told them we required a mobility cart as i am handicapped and the room they gave us was as far away from the elevator as possible. When our air conditioner went through its cycle a lamp on the table would flash even though it was shut off. There were some workers who were outstanding and helpful but the people behind the desk were useless.

1
AAA Response
9/14/2023

Hi Paul, We are happy to see you had a pleasant stay despite some of the challenges you mentioned. Please know your insights will help our members as they make hotel decisions on AAA.com. Regards, Chuck

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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