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HOTEL

Holiday Inn Exp Condado

1 MARIANO RAMIREZ BAGES SAN JUAN 00907 PR

2.7AAA Reviews

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AAA Verified Reviews (3)

2.7Reviews are provided by verified customers
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Reviewed by Trusted Customer on 6/23/2023
Public Spaces Average
Cleanliness Average

Our reservation of 2 rooms with 2 queen beds was not honored One room had just one bed > they initially tried to charge us for a roll away and wanted to add extra fees because of a 3rd party booking. As a result of their not having an extra bed they did not charge us the "extras' including the beach and pool access fee- which was stated to be included,

1
AAA Response
6/23/2023

Hello, We are disappointed to hear your stay was not satisfactory. As a valued member, your feedback is important to us and we will share this information with the hotel. We appreciate your review. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 4/2/2023
Room Poor
Staff Excellent
Public Spaces Poor
Cleanliness Poor
Location Average
1
AAA Response
4/4/2023

Hello , As a member service organization your feedback is valuable. Thank you for your review.

Reviewed by Trusted Customer on 2/22/2023
Room Poor
Staff Average
Public Spaces Poor
Cleanliness Poor
Location Good

For the price charged over $300 for a night, I expected more. Hotel is very outdated and room was dark and needed better cleaning. Pool area was small, elevators were small and slow. They charge an additional resort fee. This is no resort. Breakfast was below average. Was in a good area Condado, but that's about all that was good about it.

1
AAA Response
2/23/2023

Hello, We are disappointed to hear your stay was unsatisfactory. As a member service organization, your feedback is valuable to us and we appreciate your sharing your review. Kind Regards, AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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