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Hotel

Hilton Boston Park Plaza

50 Park Plaza, Boston, MA, 02116

4.1AAA Reviews
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Amenities

Wireless Internet AccessPet FriendlyFitness CenterHandicap AccessibleBusiness Center
  • Type

    Classic Historic Hotel

  • Location

    50 Park Plaza 02116. Station: Arlington

  • AAA Benefit

    Members save up to 10% and earn Honors points when booking AAA/CAA rates!

  • Parking

    on-site (fee) and valet

  • Dining & Entertainment

    restaurant, full bar

  • Room Amenities

    refrigerators, coffeemakers, wireless Internet (fee), safes

  • Sports & Recreation

    sauna, health club

  • Guest Services

    valet laundry, boarding pass kiosk, room service

  • Terms

    pet friendly (call for restrictions/fees.)

AAA Diamond Program

Comprehensive amenities, style and comfort level.

ROOM3.4
0
1
2
3
4
5

Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort

BATH2.9
0
1
2
3
4
5

Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities

PUBLIC AREAS4.8
0
1
2
3
4
5

Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation

AAA Diamond Inspector Notes

This c. 1927 grande dame with Beaux-Arts-style architecture has marvelous historic details and modern-design sensibilities. It’s premier location near the Boston Public Garden and Newbury street make it an ideal spot for those looking for easy access to the Freedom trail and many of the city’s top attractions. The mixed-use lobby boasts a bevy of comfy seating nooks and an excellent bistro and bar. Guest rooms are cozy-chic, with bedding that complements the space. The impressive 20,000 square foot health club features top-of-the-line equipment and for an additional fee guests can have access to personal trainers, fitness classes, and a virtual top golf suite. Smoke free premises. 1060 units. 15 stories, interior corridors. Accessibility (Call).

AAA Verified Reviews (41)

4.1Reviews are provided by verified customers
POWERED BY
Reviewed by Camille Nichelini on 5/10/2024
Room Bad
Staff Average
Public Spaces Average
Cleanliness Average
Location Average

It was a pretty average hotel and had the potential to be a decent stay, but when we arrived they gave us a downgraded room (we were supposed to receive a 280sq ft room with two double beds, but ended up in a 180sq ft room with one bed). This would’ve been fine, but the price difference between these rooms was kind of a lot, and the only type of refund they were willing to give us was the vacation fee back. On top of that, only two of the outlets in our bedroom worked and only one of them was bedside so my fiance had to charge his phone at night in the bathroom. Anyways, I check my credit card statements when I return home from the trip and it turns out they CHARGED me extra for the downgraded room when it was supposed to be a refund? Overall, I’m really unimpressed with the experience and will probably stay elsewhere if we return to Boston.

Reviewed by Trusted Customer on 1/17/2024
Room Average
Staff Poor
Public Spaces Good
Cleanliness Average
Location Good

Booked a king room through AAA, got put in a queen room, hotel staff had no care about that , staff shrugged shoulders.

1
AAA Response
1/17/2024

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. I will escalate this on our side and have someone reach out. Regards, Chuck

Reviewed by Trusted Customer on 12/26/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

We were there during a stressful family experience and my husband got sick also; staff treated us with kindness. The bed was comfortable and we appreciated the on-site restaurants.

1
AAA Response
12/29/2023

Hello, as a member service organization your feedback is valuable. We are happy to see you had a 5-star stay. We appreciate you taking the time to share insights from your stay with us.

Reviewed by Trusted Customer on 10/30/2023
Room Average
Staff Excellent
Public Spaces Excellent
Cleanliness Poor
Location Excellent

The hotel was just ok. Not worth the price so I'm glad I got a AAA discount. Great location and lobby though. Destination fee is ridiculous. Love the water refill stations on each floor.

1
AAA Response
11/28/2023

Hello, As a member service organization, your feedback is valuable. We appreciate you taking the time to rate your stay. Regards, Chuck

Reviewed by Trusted Customer on 10/25/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
Reviewed by Trusted Customer on 10/20/2023
Room Average
Staff Excellent
Public Spaces Excellent
Cleanliness Average
Location Excellent

Comfortable bed and pillows. Fine dining. Attentive service staff. There were some room cleanliness issues but that was taken care of at check out. When double checking the room before we left, we discovered a used ****** under the bed. The electric blinds didn't work. There was some debris behind the coffee credenza. We were surprised that the only mirror in the room was in the bathroom, no second mirror in the sleeping room.

1
AAA Response
10/23/2023

Hello, As a member service organization your feedback is valuable. We are happy to see you had a pleasant stay despite the cleanliness of your room. We appreciate you taking the time to share insights with us. Regards, David at AAA Travel

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Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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