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Hotel

Doubletree By Hilton London Heathro

745 Bath Road, Hounslow Cranford, TW5 9QE

3.4AAA Reviews

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AAA Verified Reviews (5)

3.4Reviews are provided by verified customers
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Reviewed by Trusted Customer on 10/5/2023
Room Good
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent
1
AAA Response
10/5/2023

Thank you for your review.

Reviewed by Emily Donaldson on 7/20/2023
Staff Average
Public Spaces Average
Cleanliness Average
Location Good

The receptionist woman was on the phone when I approached the desk. She never smiled/greeted me. Check-in went smoothly. The friend I was traveling with asked about a bellhop to help with our 4 suitcases and several other smaller bags and we were told there were none. We, thankfully, got a trolley and managed to get to our room. The room was "accesible," which meant handicap. I should have checked that out when I made the reservation as it had two twin beds that "floated," with only about 10 inches between them. Bathroom large and okay, but would have preferred a regular room. Restaurant area was closed at dinner time but we ate in the bar area; food nice; service slow but that was probably because so many people eating in the bar. For a Double Tree, not up to others I've stayed in.

1
AAA Response
7/21/2023

Hello, Thank you for your review. As a valued member, your feedback is important and we appreciate your sharing your experience with us. Kind Regards, AAA Travel

Reviewed by Trusted Customer on 5/14/2023
Room Excellent
Staff Excellent
Public Spaces Excellent
Cleanliness Excellent
Location Excellent

We landed late at night and needed a place near the airport to adjust to the time change and this was perfect … friendly people to greet us at the front desk and at breakfast the next morning. The room was comfortable and clean The breakfast was good and the staff were very helpful, especially Basit and James.

Reviewed by Trusted Customer on 4/9/2023
Room Bad
Staff Poor
Public Spaces Average
Cleanliness Bad
Location Poor

Rooms were filthy. She no didn’t draw n, mold around shower area, hair on bed, chair was danaged and had rips in fabric. Asked for a new room and the 2nd one was worse than the first. Asked for a discount bc if room condition and manager was unwilling to accommodate. This hotel is a dump!

Reviewed by Melody Manlove on 10/11/2022
Room Good
Staff Good
Location Excellent
1
AAA Response
10/11/2022

Thank You for your review. Regards, AAA Travel

Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.

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