Doubletree By Hilton London Heathro

The receptionist woman was on the phone when I approached the desk. She never smiled/greeted me. Check-in went smoothly. The friend I was traveling with asked about a bellhop to help with our 4 suitcases and several other smaller bags and we were told there were none. We, thankfully, got a trolley and managed to get to our room. The room was "accesible," which meant handicap. I should have checked that out when I made the reservation as it had two twin beds that "floated," with only about 10 inches between them. Bathroom large and okay, but would have preferred a regular room. Restaurant area was closed at dinner time but we ate in the bar area; food nice; service slow but that was probably because so many people eating in the bar. For a Double Tree, not up to others I've stayed in.

We landed late at night and needed a place near the airport to adjust to the time change and this was perfect … friendly people to greet us at the front desk and at breakfast the next morning. The room was comfortable and clean The breakfast was good and the staff were very helpful, especially Basit and James.

Rooms were filthy. She no didn’t draw n, mold around shower area, hair on bed, chair was danaged and had rips in fabric. Asked for a new room and the 2nd one was worse than the first. Asked for a discount bc if room condition and manager was unwilling to accommodate. This hotel is a dump!