DoubleTree by Hilton Hotel Rochester
1111 Jefferson Rd, Henrietta, NY, 14623
HOTEL RATES STARTING FROM
$142
Taxes and fees will be calculated at checkout
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Amenities
Type
Hotel
Location
1111 Jefferson Rd 14623
AAA Benefit
Members save up to 10% and earn Honors points when booking AAA/CAA rates!
Pool
heated indoor
Dining & Entertainment
2 restaurants, full bar
Room Amenities
refrigerators, coffeemakers, pay movies, wireless Internet, safes. Some: microwaves
Sports & Recreation
exercise room
Guest Services
valet laundry, airport transportation, room service, area transportation-within 5 mi
Terms
check-in 4 pm
AAA Diamond Program
Comprehensive amenities, style and comfort level.
Spacious, Bedding Furniture, Seating, Television, Amenities, Technology, Style, Comfort
Layout, Vanity Area, Shower, Fixtures, Illumination, Amenities
Exterior, Facilities, Layout, Vibe, Food and Drink, Technology, Recreation
AAA Diamond Inspector Notes
This hotel features a spacious atrium lobby filled with live trees. A variety of room types are available, all featuring plush mattresses. Smoke free premises. 248 units. 6 stories, interior corridors. Accessibility (Call).
AAA Verified Reviews (3)
Toilet barely flushes, they charge you extra to check in before 2pm. Even if the room is ready and available.
The hotel was very dirty. Never replaced towels. Even after we asked. Had to go down to lobby and pick up towels everyday. Tried using phone in room to call front desk to get towels and it was full of some kind of liquid all over phone. It was disgusting.
Hello, We are disappointed to hear your stay was unsatisfactory. As a valued member, your feedback is important and we will share this information with the hotel. We thank you for providing your review. Kind Regards, AAA Travel
Bed linen was horrible. Comforter dingy, visible stains as well as top sheet, like the bed was just remade with them. After I arrived I requested for extra washcloths, never received them spoke to Anthony. Next morning requested wash cloth’s again, waited a hour and a half still none. Called front desk again young lady stated she gave message to housekeeping , couldn’t believe they didn’t bring them yet, and that she would call me back . Well that never happened. Other party with me went to their car to get something and stopped at front desk for wash cloths. They returned with hand towels, was told I didn’t receive wash cloths due to there not being anymore clean. This hotel is on my DNR list. This hotel is not worth what they’re charging.
Hi, Thank you for sharing feedback regarding your stay. Please know that your insights will help members as they make hotel decisions on AAA.com. In addition, it will help us evaluate our partners. Best, Chuck
Ratings and Reviews are the subjective opinion of individual consumers, travel advisors and not the opinion of the American Automobile Association ”AAA” or AAA Clubs. Neither AAA nor AAA Clubs shall be held liable for any damages resulting from display or use of these ratings or reviews.
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