 |
-
Are AAR facilities the same as contractors that provide towing services for AAA?
-
If a shop has a "AAA" sign out front, does that mean they are AAA approved for repairs?
-
How long has AAR been available to members? And how do I find an approved facility?
-
Are these shops only inspected the one time to gain entry into the AAR program?
-
How does AAA know the shop continues to perform quality repairs?
Search for Approved Auto Repair Facilities
What is
Approved Auto Repair (AAR)?
Approved Auto Repair is a
AAA member benefit designed to help direct a member to a pre-screened
reputable automobile repair facility for quality auto repairs.
AAR
facilities
sign agreements to provide reliable, high-quality service
performed by ASE certified or manufacturer certified technicians. They are
obligated to perform these repairs and such services which comply to
industry standards.
Are
Approved Auto Repair facilities the same as contractors that provide towing
services for AAA?
No, but sometimes the contractors who tow for AAA
through the Emergency Road Service Network, also have a repair facility
that meets AAA’s high standards and requirements, and can qualify as an
Approved Auto Repair facility.
If a shop
has a "AAA" sign out front, does that mean they are AAA approved
for repairs?
Only if the sign reads, "Approved Auto
Repair."
How
long has Approved Auto Repair been available to AAA members? And how do I
find an approved facility?
AAR was established in 1975 in limited areas. It
has been expanded to include more than
5,500
AAA Approved Repair facilities
in the United States and Canada. Each
year the program continues to expand, adding more approved facilities. For
a complete list of AAR facilities within AAA North Penn's territory, contact
your local AAA office.
What is the
benefit of Approved Auto Repair to the AAA member?
AAA screens each facility for reliability,
honesty, fair pricing, cleanliness, training of staff and stands behind the
repairs performed, and will assist the member in the event of a dispute
regarding those repairs.
What types
of repairs are performed by Approved Auto Repair facilities?
AAR facilities must offer most general repairs and
maintenance services and is designated by our services offered system.
Offering more specialized repairs such as transmission, air conditioning or
internal engine repairs, is optional.
What
types of repair facilities belong to AAA's Approved Auto Repair Program?
The AAR network is made up of new car dealerships,
national franchises, and independent repair facilities. Some NAPA AutoCare
facilities are also part of the network.
Are
these shops only inspected the one time to gain entry into the Approved
Auto Repair program?
No. These facilities undergo an annual
re-inspection in an effort to uphold AAA’s high standards.
How does AAA know
the shop continues to perform quality repairs?
Each Approved Auto Repair facility is required to
provide customer satisfaction survey cards to AAA members who utilize their
services. AAA members rate the service they received and return the survey
card to AAA North Penn. This is an ongoing process, so the quality of
service our member receives is constantly monitored.
NOTE: AAA Approved facilities are not the only facilities capable of competent repairs.
Contact the Approved Auto Repair Department if you need additional information.
